Privacy & Complaints

Privacy Policy

The Bronx RHIO privacy policy specifies that:

  • All parties must adhere to all state and federal laws and regulations regarding Protected Health Information.

  • A patient’s data will be accessed only after obtaining their written consent and only for treatment or quality-improvement purposes.

  • Every patient has the right to refuse to allow the accessing of their medical information in the Bronx RHIO.

If you have questions about Bronx RHIO privacy, please contact the facility where you receive care.

The Bronx RHIO's Policies and Procedures can be found here.

Complaints

The Bronx RHIO has implemented policies and procedures for receiving, investigating, and responding to complaints from stakeholders in the SHIN-NY, including Participants:

  • Any SHIN-NY stakeholder, including any Participant, may file with the Bronx RHIO a complaint of any suspected non-compliance with applicable federal or state laws or with the Certification Requirements. The complaint (the “Non-Compliance Complaint”) must be in writing on the Bronx RHIO Non-Compliance Complaint Form. It can be filled out online, then printed, scanned, and emailed to information@bronxrhio.org. Or it can be faxed to (718) 708‐7272.

  • A Non-Compliance Complaint related to the Bronx RHIO, or a Participant must be filed within 180 days from the date the complainant knew or should have known that non-compliance occurred for the Non-Compliance Complaint to be subject to investigation under the Bronx RHIO Policy.

  • If a Non-Compliance Complaint related to the Bronx RHIO or a Participant is filed with the Bronx RHIO, the RHIO will conduct an Internal Investigation in accordance with its Policies and Procedures.